User Guidelines

1. The six rules

Everything below is an elaboration of these:

1. Be who you say you are. Real name, real photo, real vehicle number.
2. Be honest about the journey. Accurate route, time, seats and cost.
3. Never drive impaired. No alcohol, no drugs, no driving exhausted.
4. Treat every traveller with respect. No harassment, no discrimination, no exceptions.
5. Emergency tools are for emergencies. SOS and 100/108/101 are not jokes.
6. Consent governs everything. Location, photos, tags, contact — ask first.

2. Posting in the Feed

Post this

• Your own travel stories, photos, reels and live broadcasts.
• Honest accounts of routes, road conditions, stays and food — the things that help the next traveller.
• Accurate location tags and travel dates, so posts stay useful.

Not this

• Nudity, sexual content, or anything sexualising a minor — this is reported to authorities.
• Graphic violence, gore, self-harm content, or content glorifying dangerous driving.
• Hate speech, or content attacking people on the basis of religion, caste, region, gender, disability, or sexual orientation.
• Someone else's photos, videos or writing passed off as yours.
• Photos of identifiable people who did not agree to appear, especially children.
• Spam, mass tagging, engagement farming, or promotional posts for unrelated businesses.
• Misinformation about roads, disasters or emergencies that could put travellers at risk.

Tag people only when they are actually in the post. Hashtags should describe the content, not chase reach.

3. If you're driving

• Licence and papers. Valid licence for the vehicle class, valid registration, valid insurance, valid PUC. Carry them.
• The vehicle number you list must be the vehicle that arrives. Passengers are told to check it. Changing vehicles without telling your passengers is a serious violation.
• Price it as cost-sharing. Your per-seat figure should reflect a fair share of fuel and tolls for that trip — not a fare. GAMYO is not a taxi platform and listing it as one breaches the Terms.
• Don't overload. Never list or carry more people than the vehicle is legally seated for.
• Be on time, or say so early. Cancel as far in advance as you can. Repeated no-shows lead to restrictions.
• Route changes need agreement. No unannounced detours, extra pickups or long unplanned stops.
• Auto-accept is your call. If you turn it on, everyone who requests is approved automatically. Leave it off if you want to see who's joining.
• Never abandon a passenger. If a ride ends early for any reason, it ends somewhere safe, populated and reachable.

4. If you're riding

• Check the number plate before you get in. If it doesn't match the ride card, don't board — report it.
• Be at the pickup point on time and communicate through the chat thread, not at the last second.
• Pay what you agreed, when you agreed to.
• Respect the vehicle. No smoking, alcohol, drugs or eating without the driver's agreement. Damage you cause is yours to settle.
• Belt up, helmet on. Follow the driver's reasonable safety instructions.
• Nothing illegal, hazardous or restricted in the luggage. Ever.
• Speak up early. If the driving feels unsafe, say so, and ask to be dropped somewhere safe.

5. Before every journey — a 60-second checklist

6. Using SOS properly

• Trigger SOS when you are genuinely in danger, unwell, stranded or being threatened.
• Add emergency contacts who know they are your emergency contacts — tell them first.
• Test the feature once, with your contacts warned, so you know what it looks like when it matters.
• Do not use SOS as a prank, a test on someone else, or a way to get attention. False alarms cost real response time and will get an account removed.
• If you trigger it accidentally, tell your contacts immediately.

7. Sharing your location

• Share live location deliberately, with people you have chosen, for as long as you need — then stop it.
• Never ask another user to share their location as a condition of a ride.
• Never pass on someone else's live location or coordinates to a third party.
• Use Revoke All Location Access on the SOS screen if you ever want everything switched off at once.
• Following, waiting for or approaching someone based on their shared location, outside the agreed journey, is stalking and will be reported to law enforcement.

8. Chat and calls

• Keep ride coordination in the ride's thread — it's the record if anything is disputed.
• No repeated messaging or calling someone who has stopped replying, no unsolicited sexual messages or images, no abuse.
• Don't ask for or share OTPs, passwords, bank details or UPI PINs. GAMYO staff will never ask for them.
• Add people to a group chat only if they'd expect to be there.
• Block and report is always available, and using it does not notify the other person.

9. Explore and reviews

• Review places you have actually been to, and describe your own experience.
• No paid, incentivised, fake or retaliatory reviews. No review-bombing a business over a personal dispute.
• Report incorrect hours, closed venues or wrong locations so the map stays useful for everyone.
• Respect venue rules on photography, entry and dress — particularly at temples and other places of worship.

10. Zero tolerance

These result in immediate and permanent removal, and are reported to law enforcement where required:

• Any sexual content involving a minor, or grooming behaviour of any kind.
• Sexual assault, harassment or threats against another user.
• Driving under the influence with a passenger on board.
• Impersonation, or listing a vehicle you have no right to drive.
• Using the platform to traffic, transport or facilitate anything illegal.
• Stalking or misuse of another person's location data.
• Fraud, phishing or extortion targeting other users.

11. Reporting and enforcement

Report a user, post, message or ride from the in-app report option, or email with the username, the date and anything that helps us find it. If you are in immediate danger, contact the police first — then tell us.

What happens next depends on what happened:

We acknowledge reports within 24 hours and aim to resolve them within 15 days, faster where safety is at stake.

12. Appeals

If you believe an action against your account was a mistake, write to our Grievance Officer () within 30 days, with your username and what you think went wrong. A person who was not involved in the original decision reviews it and responds. Appeals for zero-tolerance violations are reviewed but rarely overturned.